Privacy Policy

1. Introduction

At TechPro Informatics ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services, and tell you about your privacy rights and how the law protects you.

We provide technology consulting and implementation services to businesses, including cybersecurity, cloud architecture, AI and analytics, and software engineering services. This policy applies to data collected through our website, during client engagements, and through other business interactions.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

2.1 Information You Provide to Us

• Identity Data: includes first name, last name, title, company name, and position
• Contact Data: includes email address, telephone numbers, and business address
• Profile Data: includes your preferences, feedback, and survey responses
• Transaction Data: includes details about services you have purchased from us
• Marketing Data: includes your preferences in receiving marketing from us

2.2 Information We Collect Automatically

• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
• Usage Data: includes information about how you use our website and services

2.3 Client Data and Business Information

In the course of providing services to our clients, we may process personal data and other information provided by or on behalf of our clients. This may include sensitive business information, system configuration details, and in some cases, personal data of our clients' employees or customers.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a client and provide our services
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To administer and protect our business and website
• To deliver relevant website content and advertisements to you
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
• To make suggestions and recommendations to you about services that may be of interest to you

3.1 Marketing Communications

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us, purchased services from us, or if you provided us with your details when registering for a promotion, and in each case, you have not opted out of receiving marketing.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

4.2 Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data at rest and in transit
• Regular security assessments and penetration testing of our systems
• Access controls and authentication measures
• Regular security awareness training for all staff
• Secure development practices for all software and systems

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Third-Party Sharing and International Transfers

6.1 Third-Party Service Providers

We may share your personal data with the following categories of third parties:

• Service providers who provide IT, system administration, and platform services
• Professional advisers including lawyers, bankers, auditors, and insurers
• Tax and customs authorities, regulators, and other authorities
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.2 International Transfers

We may transfer your personal data to countries outside of Kenya for processing. When we do, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards:

• We may use specific contracts approved by relevant data protection authorities
• We may transfer data to countries deemed to provide an adequate level of protection
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield or have similar certification

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent where we rely on consent to process your data

You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective, and update the "Last Updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer:

• By email: privacy@techproltd.africa
• By phone: +254 (717) 833-666
• By mail: Data Protection Officer, TechPro Informatics, Crescent Towers, Off Parklands Rd, Parklands, Nairobi, Kenya

You have the right to make a complaint at any time to the relevant data protection authority. However, we would appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.